Refund Policy

Thank you for choosing our cleaning service. We strive to provide thorough and high-quality cleaning to meet your expectations. If you are not satisfied with our service, we are here to help.

Refund Eligibility

• The refund request must be submitted within 5 days of the cleaning service date.
• Refunds are available if the cleaning service was not performed to the agreed standards or if there was a missed area that was reported promptly.
• Refunds are not available for dissatisfaction due to personal preference or changes made after the service was completed.
• Refunds do not cover services canceled by the client less than 24 hours before the scheduled appointment.

How to Request a Refund

To request a refund, please contact our customer support team via email at [email protected] or by phone with the following information:

• Date of service
• Details of the issue or dissatisfaction
• Photos or evidence of the issue (if applicable)

Refund Process

Upon receiving your refund request, we will review the case within 3 business days. If approved, the refund will be processed through your original payment method. Please allow 5-7 business days for the refund to appear in your account.

Non-Refundable Cases

• Requests made after 5 days from the service date.
• Dissatisfaction due to a change of mind or personal preference.
• Issues resulting from circumstances beyond our control (e.g., pets, damage caused prior to service).
• Services canceled with less than 24 hours notice by the client.

Service Correction Option

If you are not satisfied with our cleaning, we offer a free re-clean within 3 days of the original service as an alternative to a refund.

Contact Us

For questions or to request a refund, please contact our customer support team at [email protected].

We value your satisfaction and aim to provide excellent cleaning services.